Shipping policy

  1. Order Processing:

    • All orders are typically processed and shipped within 2 business days of receiving payment, excluding weekends and holidays.
    • Orders placed after 5:00PM AST will be processed the following business day.

  2. Shipping Methods:

    • We offer standard shipping and expedited shipping options for domestic and national orders.
    • Delivery times may vary depending on the shipping method selected and the destination.

  3. Shipping Rates:

    • Shipping rates are calculated based on the weight of the package and the destination.
    • Customers can view the shipping costs during the checkout process before completing their order.

  4. Tracking Information:

    • Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
    • You can track the status of your shipment using the provided tracking number on our website or the carrier's website.

  5. International Shipping:

    • For international orders, additional customs fees, duties, and taxes may apply upon delivery. These fees are the responsibility of the recipient.
    • We are not responsible for delays or issues caused by customs clearance processes in the destination country.

  6. Shipping Address:

    • Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  7. Shipping Delays:

    • While we make every effort to ensure timely delivery, shipping delays may occur due to unforeseen circumstances such as weather conditions, natural disasters, or carrier delays. We appreciate your patience and understanding in such situations.

  8. Shipping Restrictions:

    • We currently ship to [list of countries or regions eligible for shipping].
    • Certain products may be restricted from international shipping due to legal regulations or carrier restrictions.

  9. Lost or Damaged Shipments:

    • In the rare event that your shipment is lost or damaged during transit, please contact us immediately. We will work with the carrier to initiate an investigation and resolve the issue as quickly as possible.

  10. Questions:

    • If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer service team for assistance.